Introduction
This Shipping Policy outlines the terms and conditions related to the delivery of courier and logistics services provided by Samyak Drushti (“Company”, “we”, “our”, “us”). This policy applies to all domestic and international courier services offered through our platform.
Service Coverage
We provide courier and shipping services across various locations within India and internationally through our logistics partners. The availability of service depends on the delivery location and serviceability of our partner network.
Order Processing
Once a courier booking is confirmed and payment is successfully completed, the shipment request is processed. Pickup and dispatch timelines may vary depending on the service type, location, and operational conditions.
Shipping Timeframe
Delivery timelines depend on the type of shipment and destination. Domestic shipments generally take between 3 to 7 working days, while international shipments may take between 7 to 15 working days. These timelines are estimates and may vary due to external factors.
Shipping Charges
Shipping charges are calculated based on factors such as package weight, dimensions, destination, and urgency of delivery. The applicable charges are displayed at the time of booking and must be paid in full before processing the shipment.
Tracking of Shipments
Once the shipment is dispatched, a tracking ID will be provided to the user. This allows users to monitor the status and movement of their shipment through the logistics partner’s tracking system.
Delivery Attempts
Our delivery partners will make reasonable attempts to deliver the shipment to the provided address. In case of unsuccessful delivery attempts due to incorrect address, unavailability of the recipient, or other issues, the shipment may be returned or delayed.
Delays in Delivery
While we strive to ensure timely delivery, delays may occur due to factors beyond our control such as weather conditions, transportation issues, customs clearance, government regulations, or operational disruptions. Samyak Drushti shall not be held liable for such delays.
Incorrect Address or Information
Users are responsible for providing accurate and complete shipping details. Any delay or failure in delivery due to incorrect or incomplete information provided by the user shall not be the responsibility of the Company.
Damaged or Lost Shipments
In case of damaged or lost shipments, users must report the issue within a reasonable time. Resolution of such cases will depend on the policies of the logistics partner, and compensation, if applicable, will be provided as per their terms.
Restricted and Prohibited Items
Users must ensure that they do not ship any restricted, illegal, or prohibited items through our services. Any violation may result in cancellation of shipment and legal action as per applicable laws.
Third-Party Logistics Partners
Shipping services are executed through third-party logistics providers. While we coordinate the service, we are not directly responsible for delivery performance, delays, or damages caused during transit.
Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with the updated effective date.
Contact Information
For shipping-related queries or support, users may contact us at info@samyakdrushti.com.