Introduction
Samyak Drushti (“Company”, “we”, “our”, “us”) operates a digital platform providing services related to tour & travel, hotel bookings, transport services, and courier services. We are committed to protecting the privacy of our users and ensuring that personal information is handled securely and responsibly. By accessing or using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We collect personal information such as your name, email address, mobile number, and address when you interact with our website, make a booking, or use our services. In certain cases, additional details such as identification information may be collected if required for travel or regulatory purposes.
We also collect service-related information including travel preferences, hotel booking details, pickup and drop locations, and courier shipment details. This information is necessary to process and deliver the services requested by the user.
In addition, we automatically collect certain technical data such as your IP address, browser type, device information, and usage behavior to improve the performance and functionality of our website.
Use of Information
The information collected is used to process bookings, provide services, and ensure smooth communication with users. It helps us confirm reservations, send important updates, and provide customer support.
We also use this information to improve our services, enhance user experience, prevent fraudulent activities, and comply with legal and regulatory requirements.
Payment Information
All payments made on our platform are processed through secure third-party payment gateways. We do not store sensitive payment information such as card details or banking credentials on our servers. However, we may retain transaction-related details such as transaction ID and payment status for record-keeping and support purposes.
Sharing of Information
We may share user information with trusted service partners such as hotels, transport providers, courier companies, and payment gateway providers only to the extent necessary to fulfill the requested services. We do not sell, rent, or trade personal information to any third party for marketing or commercial purposes.
Data Security
We implement appropriate security measures to protect user information from unauthorized access, misuse, or disclosure. While we strive to use commercially acceptable methods to safeguard data, no system is completely secure and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. Users have the option to disable cookies through their browser settings, although this may affect certain functionalities of the website.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Once the data is no longer required, it is securely deleted.
User Rights
Users have the right to access, update, or request deletion of their personal information. Any such requests can be made by contacting us through the provided contact details, and we will take reasonable steps to address them.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of such external websites.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors, and if such data is identified, it will be removed promptly.
Legal Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in relation to this policy shall be subject to the jurisdiction of the appropriate courts in India.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page along with the updated effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at info@samyakdrushti.com.